Supporting our clients through difficult times

We understand that sometimes life throws unexpected challenges your way – whether that’s health issues, financial pressures, bereavement, or other major changes.

How we can help

If you’re facing challenging circumstances, please reach out to us. We’re here to support you and can often provide:

• Flexible communication – We’ll work with you in whatever way suits you best, whether that’s more time for phone calls, written summaries, or having a family member involved
• Payment flexibility – If money’s tight, we can look at adjusting payment schedules or exploring more affordable options
• Policy reviews – We’ll check your coverage still makes sense for your current situation and highlight any changes that might help
• Clear explanations – We’ll take the time to explain anything that’s unclear, without the jargon
• Practical solutions – We never want to say no to a client, so we’ll always explore what options are available

Our team understands that sensitive situations require a different approach. We’ll handle your circumstances with care and discretion, focusing on finding practical ways to help.

Financial difficulties

If you’re struggling with payments, please talk to us sooner rather than later. Here’s what this means for your business:

When cash flow is tight, the last thing you need is insurance complications affecting your operations. We can often work with you to:

• Review your policy to make sure you’re not paying for coverage you don’t need right now
• Adjust payment arrangements to fit your current situation
• Look at alternative options that might better suit your circumstances

The key is talking to us early – there are usually more options available when we can plan ahead together.

Get in touch

Contact your account handler directly, or reach us however works best for you:

Phone: 0113 323 6088
Email: info@parkstoneinsurance.co.uk
Post: Parkstone Insurance, 20-22 Parkside, Horsforth, LS18 4DN

We’ll work with you to find the right solution for your individual circumstances.

Additional support resources

Sometimes you might need specialist help beyond what we can provide. These organisations offer free, independent guidance:

Money & debt support:

• MoneyHelper – Free guidance on budgeting and financial planning:
• StepChange Debt Charity – Expert debt advice and practical solutions
• Citizens Advice – Help with debt management, benefits, and financial rights
• National Debtline – Confidential debt advice

Specialist Support:

• Age UK – Financial and legal advice for older people: www.ageuk.org.uk
• Scope – Support for people with disabilities: www.scope.org.uk
• Cruse Bereavement Support – Help for those dealing with loss: www.cruse.org.uk

We’re here when you need us

Your business and personal wellbeing matter to us. If you’re facing challenges, please don’t hesitate to get in touch. We’d rather know what’s happening so we can help, rather than have you struggle on your own.